Refund policy

■ If There Is an Issue Such as an Incorrect or Damaged Product

If the product is damaged, soiled, or different from the item you ordered, we will arrange a replacement or accept a return and refund.

Please contact us through the inquiry form with the details within 8 days of receiving the product. We will then contact you with instructions regarding the return or exchange procedure.

Please do not return the product until you have received instructions from us.

We will cover the shipping cost for the return, the shipping cost for sending the replacement item, and any bank transfer fees related to the refund.

※ This does not cover compensation for secondary damages caused by product defects.

Cases Where Returns or Exchanges Cannot Be Accepted

・More than 8 days have passed since the product was delivered
・You have not contacted us in advance regarding your return request
・The product has been soiled or damaged while in the customer’s possession

■ Returns or Exchanges Due to Customer Convenience

As a general rule, we do not accept returns, exchanges, or cancellations due to customer convenience after the product has been shipped, including reasons such as differences from the expected image or personal preference regarding the scent.

Thank you for your understanding.

■ Cancellation Policy

In the following cases, we may cancel the order at our discretion and may refuse future transactions.

・Refusal to receive the product, return of the product due to long-term absence, or if the same issue has occurred in the past
・Excessive demands beyond the scope of the services we provide
・Any other actions that we determine to be inappropriate